Info for Staff

Provisioning a new laptop process

When an employee request a new laptop or needs a repair, please verify the following things:

1. Laptop type

2. Laptop year

3. Operating system

4. Issue

5. Laptop ID

6. Document troubleshooting steps (as applicable)

7. Utilize the appropriate macro to initiate the approval process

8. Document the resolution

 

Repair Type Amount Who Repairs?
Screen Crack/Replacement $210.99 Vendor - Apple or PC Manufacturer
Laptop Fan/Heating/Cooling $57.99 Vendor - Any 
Battery Replacement $119.99 Vendor - Any
Keypad Issue/Replacement $79.99 Vendor - Apple or PC Manufacturer
Trackpad Replacement $105.99 Vendor - Any
Port Replacement $89.99 Vendor - Any

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